What is your Return policy?Updated 2 days ago
Returns & Exchanges
We accept returns on unused products when requested within 30 days of delivery. All returns must be approved before shipping. Returns sent without approval will not be accepted.
How to Request a Return
The fastest way to request a return is through your Off-Grid Knives account:
Log into your Off-Grid Knives account
Click Orders
Select the order containing the item you’d like to return
Click the Return link on the far right
Complete the return request form
Please allow up to 3 business days for approval. If approved, you’ll receive an email with next steps and, in most cases, a prepaid return shipping label.
Return Conditions
To qualify for a return:
Items must be brand new and unused
Original manufacturer packaging must be included
Products must be returned with proper protection and secure packaging
You are responsible for safely packing your return. Shipping boxes must be strong enough to support the weight of the contents. If packaging is insufficient and products fall out or are damaged during transit, we cannot issue a refund.
We recommend using a sturdy shipping box for items over 1 lb, proper shipping tape, and bubble wrap around product boxes.
Once received and inspected, approved returns will be refunded to the original payment method, minus:
Return shipping label cost
Restocking fee
Additional fees may apply for:
Used products
Damaged product boxes
Missing packaging
Important Notes
Used items are not eligible for standard returns
Products showing wear or usage may be denied or may incur additional fees
Refunds are issued to the original form of payment
Email Return Requests (If Needed)
If you’re unable to submit a return through your account, please email us with the following information:
Order Number
Product Name and/or Model Number
Quantity Purchased and Quantity to Return
Reason for Return (please be detailed)
Condition (example: New with original box, New without box, Used, Defective, Wrong item)
Any additional comments